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With the readership of this blog consisting of folks all over North America, Australia, and other parts of the world, each and every year we get emails from folks from what seems like every corner of the globe expressing dissatisfaction with their pool installation and contractor. Whether it's a concrete pool, a fiberglass pool, or even an above ground pool—homeowners only have one chance to pick the right pool contractor to entrust their backyard.
And what is this piece of advice? Well, to make a long story short, it all comes down to . Now before you say, "Yes, Marcus, I already knew to ask for references from our contractor," understand that there is more to it than just asking for references. In fact, here is the proper approach: Let's assume you have a pool contractor in your home who is giving you a quote on your pool project.
Heck, many will even round up in an effort to be perceived as larger. Now, once the contractor has told you how many pools they did last year, your next question will be the tell-tale: Let's assume the contractor said he installed 20 pools in 2011. If this is the case, and you only get, say, 10 references, then this essentially means one thing— How do you feel about those odds? As I've discussed this simple contractor qualification technique over the years, I'm always amazed at how many consumers have told me, "Marcus, the contractor tells me that he's not allowed to give out the names due to privacy." In over 10 years of building swimming pools, our company has never had a customer tell us their name couldn't be on our reference list, with the exception of 3 people, and that's because they were celebrities.
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So for those of you that willing be picking your swimming pool contractor in the coming months and read this, please make the decision to do what I've suggested here. And if a contractor refuses to give you the references you request, . Surely there is someone in your area that is willing to be honest and transparent with their business.
So be smart, my friends, and follow this advice. Trust me, it works. Editor's note: This blog article was updated on March, 10 2020.
BBB Tip: Hiring a Pool ContractorShareIt’s summer, and the rising temps are only going to get worse. If this is the year you’ve decided to invest in a swimming pool, you’re probably researching your best options. Make sure you’re not left high and dry with these pool contractors hiring tips.
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You’ve also probably seen social media posts where friends are in search of recommendations for product and service providers. If you go that route, don’t use recommendations as a sign you can skip the rest of your research. Find out why each pool company comes so highly recommended, and see if other customers had the same experience your friend or family member did.
The BBB Accredited Business Seal identifies businesses who advertise honestly and deliver on their promises. Go to our Pool Contractors page, and you’ll see a list of contractors in the area. Businesses don’t have to be accredited to be on the list, but for the ones that are, you’ll see the BBB Accredited Business seal.
There could be hundreds of possible matches in your area, so you might want to refine your search. There’s the option to show only BBB Accredited pool contractors, to rule out contractors with low ratings and to search within a certain distance. You can also add categories to your search.
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Or, you might just want someone who can provide swimming pool maintenance. Select your options with a simple click. If a business is listed, you can see their contact information on their profile page, so you can follow up with the business directly. Accredited pool contractors also have a button that allows you to quickly request a quote.
If a pool contractor is too busy to call you back within a reasonable amount of time, that could signal the potential for communication problems later. Look for a pool contractor that communicates well and asks questions to understand your goals and budget. You probably don’t have to look hard to find a neighbor who feels like their pool contractor ripped them off.
Successful pool construction takes more than just equipment. Pool companies that seem to start with a bang sometimes go out of business just as fast. Choose a pool contractor that has been in business for at least a few years, with a solid reputation and a list of local references.
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Talk to at least three different pool contractors to get a good feel for what’s available. Everything you add to your pool impacts the cost. Try to get a quote for a similar pool every time. If one contractor quotes you a price for one regular white pool light and a plain-Jane pool with steps, that price won’t compare to the same sized pool with a spa, tanning ledge, three color-changing LED lights and a water feature.
If a contractor won’t supply their bid in writing, find someone who will. Then place all three documents side by side for an apples-to-apples comparison. Don’t just look at the total. Research the type of equipment they’re installing for your filtration system, the quality of plaster they quoted you, and what their warranty covers.
Check with local and state ordinances to see what’s required in yours. If contractors skirt regulations in this area, that’s a red flag they’ll cut corners in other ways that will cost you in the long run. Even if licensing isn’t required for your pool contractor, if they use subcontractors for plumbing and electrical work, evaluate their licensing status.
For help on swimming pool replacement parts contact:
Total Swim Pool Solution Houston
18313 Egret Bay Blvd, Houston, TX 77058